Delivery & Returns

Company Name: Eclipse Ventures Ltd
Company Number: 16707170
Email: info@eclipseventures.co.uk

At Eclipse Ventures Ltd, we are committed to providing a smooth and reliable delivery experience, along with a fair and transparent returns process.

Delivery Policy

• Processing Time: Orders are usually processed within 1–3 business days after payment is received.

• Delivery Time: Standard delivery within the UK typically takes 3–7 business days. International delivery times may vary depending on destination and courier.

• Shipping Partners: We work with trusted courier services to ensure your order arrives safely and on time.

• Delivery Costs: Shipping charges are calculated at checkout and may vary based on weight, size, and destination.

• Tracking: Once your order has been dispatched, you will receive tracking details via email.

• Delays: While we aim to deliver on time, unforeseen circumstances (such as courier delays, customs checks, or extreme weather) may impact delivery. We are not liable for delays outside our control.

Returns Policy

We want you to be fully satisfied with your purchase. If you need to return a product, please review our return guidelines below:

• Eligibility: Products must be returned within 14 days of delivery. Items must be unused, in original condition, and in their original packaging.

• Non-Returnable Items: Perishable goods, personalized items, or clearance stock are not eligible for returns unless faulty.

• Return Process:

  1. Contact us at info@eclipseventures.co.uk with your order number and reason for return.

  2. Our team will provide return instructions and shipping details.

  3. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

• Refunds: Once your return is received and inspected, we will notify you and process your refund within 7–10 business days to your original payment method.

• Exchanges: If you wish to exchange a product, please contact us. Exchanges are subject to product availability.

• Faulty or Incorrect Items: If you receive a damaged, defective, or wrong item, please notify us within 7 days of delivery, and we will arrange a replacement or refund at no additional cost.

Contact Us

For any delivery or returns inquiries, please contact:

Eclipse Ventures Ltd
Company Number: 16707170
Email: info@eclipseventures.co.uk